Frequently Asked Questions
Find answers to common questions about our home essentials
What materials are used in Koala® furniture?
We prioritize sustainability by using FSC-certified timber, recycled fabrics, and CertiPUR-US® certified foams to ensure quality and environmental responsibility.
Do I need tools to assemble my furniture?
Most Koala® products feature a tool-free assembly design, allowing you to set up your new home pieces in minutes without extra hardware.
How does the 120-night trial work?
We offer a 120-night trial on all mattresses and furniture. If you don't love it, we will pick it up and provide a full refund.
Are the sofa covers machine washable?
Yes, many of our sofa collections feature removable, machine-washable covers for easy maintenance and longevity.
Does Koala® offer a warranty?
Absolutely. Our mattresses come with a 10-year warranty, and our furniture items are covered by a 5-year structural warranty.
Can I schedule a specific delivery date?
Yes, during checkout you can select a preferred delivery window that suits your schedule.